UVA Gems & Jewels

1. Shipping Scope

We support:

• Domestic retail orders within India

• Domestic wholesale orders

• International retail orders where available

• International wholesale orders

• OEM / ODM / Private-Label and Custom Jewellery orders.

Shipping availability may vary depending on destination-country regulations, courier restrictions and product requirements.

 

2. Domestic Shipping — India

Domestic orders may be shipped through established logistics and courier partners.

Delivery availability depends on the destination address and serviceability of the location.

Shipping charges, where applicable, will be displayed at checkout or communicated before order confirmation.

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3. Domestic Processing Time

Order processing time depends on product availability.

Ready-to-ship products generally require less processing time than:

• Made-to-order products

• Customised products

• Personalised products

• Jewellery requiring resizing

• Bulk orders

The estimated processing or production timeline will be communicated during order confirmation.

 

4. Domestic Delivery Time

Delivery time depends on:

• Destination

• Courier availability

• Product availability

• Order processing

• Customisation

• Public holidays

• Weather

• Logistics conditions

The estimated delivery period provided at checkout or order confirmation is an estimate and may vary.

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5. Order Tracking

Once an order has been dispatched, applicable tracking information may be shared with the customer through the contact details provided with the order.

Customers can use the tracking information provided by the logistics partner to monitor shipment progress.

 

6. Incorrect Delivery Address

Customers are responsible for providing accurate:

• Name

• Address

• Postal code

• Phone number

• Email address

If an order cannot be delivered because of an incorrect or incomplete address supplied by the customer, additional shipping or re-delivery charges may apply.

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7. Delivery Attempts

Courier partners may make one or more delivery attempts according to their standard procedures.

If a shipment is returned because the recipient was unavailable, refused delivery, provided an incorrect address or failed to collect the package, additional shipping or re-delivery charges may apply.

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8. International Shipping

UVA Gems & Jewels supports international shipments subject to destination-country serviceability and applicable laws.

International shipping may involve:

• International courier/freight services

• Export documentation

• Customs clearance

• Import procedures

• Duties

• Taxes

• Destination charges

• Insurance

• Customs inspections

 

9. International Shipping Terms

International B2B shipments may be arranged under mutually agreed Incoterms® such as:

• FOB

• CIF

• Other applicable Incoterms® agreed between the parties

The applicable Incoterm®, responsibilities and transfer of risk should be confirmed in the quotation, purchase order or commercial agreement.

 

10. Customs Duties & Import Taxes

Unless specifically agreed otherwise, the buyer/importer may be responsible for:

• Import duties

• Import taxes

• VAT/GST or equivalent destination-country taxes

• Customs clearance charges

• Brokerage charges

• Local handling charges

• Other destination-country fees

UVA Gems & Jewels does not control the customs policies or tax rates of destination countries.

 

11. Customs Delays

International shipments may be delayed because of:

• Customs inspection

• Missing documentation

• Import restrictions

• Regulatory requirements

• Duties or taxes awaiting payment

• Weather

• Public holidays

• Carrier delays

• Events beyond reasonable control

Such delays may be outside the control of UVA Gems & Jewels.

 

12. Export Documentation

Depending on the shipment and destination, export documentation may include:

• Commercial invoice

• Packing list

• Certificate of origin, where applicable

• Product declarations

• Shipping documents

• Other documentation required for the shipment

Additional documents may be subject to availability, destination-country requirements and applicable charges.

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13. B2B & Bulk Shipment

For wholesale, OEM, ODM and private-label orders, shipping arrangements will generally be confirmed before dispatch.

The commercial arrangement may specify:

• Quantity

• Packaging

• Freight method

• Shipping term

• Incoterm®

• Insurance

• Export documentation

• Delivery destination

• Buyer/importer responsibilities

 

14. Shipping Insurance

Where shipping insurance is arranged, the applicable coverage and responsibility will depend on the carrier, insurance provider and agreed commercial terms.

For B2B international shipments, insurance responsibilities may depend on the applicable Incoterm®.

 

15. Damaged Shipment

Customers should inspect the outer packaging when receiving a shipment.

If the package appears damaged:

1. Photograph the package before opening where possible.

2. Record visible damage.

3. Photograph the product after opening.

4. Retain the packaging.

5. Contact UVA Gems & Jewels promptly.

Damage claims may require photographs, videos, packaging evidence and carrier documentation.

 

16. Lost Shipment

If a shipment appears lost or significantly delayed, UVA Gems & Jewels may coordinate with the applicable logistics provider to investigate the shipment.

Resolution will depend on:

• Shipment status

• Carrier investigation

• Insurance coverage

• Shipping terms

• Applicable order conditions

 

17. Restricted Destinations

UVA Gems & Jewels may decline shipments to destinations where:

• Shipment is legally restricted

• The carrier does not provide service

• Customs requirements cannot reasonably be met

• Product importation is prohibited or restricted

• Payment or compliance requirements cannot be satisfied

 

18. Packaging

Jewellery is packed using protective packaging appropriate to the product and shipment.

Depending on the product, packaging may include:

• Jewellery boxes

• Protective pouches

• Anti-tarnish materials

• Protective wrapping

• Custom tags

• Branded packaging

• Export-suitable outer packaging

 

19. Shipping for Custom Products

Customised and made-to-order products require production time before shipment.

The estimated production period will be communicated separately from transit time.

Approval delays, changes to specifications or delayed buyer confirmations may affect the estimated dispatch date.

 

20. Delivery Estimates

Any delivery timeline provided by UVA Gems & Jewels is an estimate unless a specific delivery commitment has been expressly agreed in writing.

Delivery timelines may be affected by circumstances beyond our reasonable control.

 

21. Force Majeure

UVA Gems & Jewels will not be responsible for delays caused by circumstances beyond reasonable control, including:

• Natural disasters

• Severe weather

• War

• Civil unrest

• Government restrictions

• Customs restrictions

• Epidemics/pandemics

• Transport disruptions

• Strikes

• Carrier disruptions

• Changes in law or regulations.

 

​22. Grievance & Customer Support

For customer complaints or grievances, please contact:

UVA Gems & Jewels New Delhi,India

Email: uvaexports@uvajewels.com

Phone/WhatsApp: (+91)-9588046587

Where required by applicable law, the website should publish the prescribed grievance officer/contact information and applicable complaint-resolution mechanism