UVA Gems & Jewels

1. Information We May Collect

Depending on how you interact with our website and services, we may collect information such as:

 

Personal Information

• Name

• Email address

• Phone number

• Billing address

• Shipping address

• Business/company name

• GST information where applicable

• Communication details

 

Order Information

• Products purchased

• Order number

• Order value

• Product specifications

• Customisation requirements

• Shipping information

• Return/exchange information

 

Business & B2B Information

For wholesale, OEM, ODM and private-label customers, we may collect:

• Company information

• Business contact information

• Product requirements

• CAD files

• Product references

• Purchase order information

• Packaging requirements

• Branding requirements

• Commercial information necessary to process the business relationship

 

2. Payment Information

Payments may be processed through third-party payment gateways, banks or other payment service providers.

Where third-party payment processors are used, payment information may be processed according to their applicable privacy and security policies.

UVA Gems & Jewels generally does not need to retain complete payment card information where payment processing is handled directly by an authorised payment provider.

 

3. How We Use Information

Information may be used to:

• Process orders

• Confirm payments

• Arrange delivery

• Respond to enquiries

• Provide customer support

• Process returns/exchanges

• Provide quotations

• Develop customised products

• Manage B2B relationships

• Coordinate OEM/ODM projects

• Communicate regarding orders

• Improve website functionality

• Prevent fraud or misuse

• Meet applicable legal or regulatory requirements

• Maintain business records

• Send marketing communications where applicable and permitted

 

4. Custom Design & Business Information

If you provide CAD files, sketches, reference photographs, product specifications or other business information for an OEM, ODM or private-label project, such information may be used for the purpose for which it was provided and to coordinate the relevant project.

Confidentiality arrangements for sensitive commercial information may be agreed separately where required.

​

5. Sharing Information

Information may be shared with appropriate service providers where necessary to operate the business, including:

• Payment processors

• Banks

• Courier/logistics companies

• Customs/freight service providers

• Website hosting providers

• IT service providers

• Customer support providers

• Professional advisers

• Government authorities where legally required

We do not intend to sell personal information to unrelated third parties for their independent marketing purposes.

 

6. Cookies & Website Technologies

Our website may use cookies and similar technologies for purposes such as:

• Website functionality

• Security

• Analytics

• Remembering preferences

• Understanding website usage

• Improving user experience

• Marketing, where applicable

Users may be able to control certain cookies through their browser or available website settings.

 

7. Marketing Communications

Where applicable, we may send promotional communications about products, collections, offers or business updates.

Users may request to stop receiving promotional communications through the unsubscribe mechanism provided or by contacting us.

Transactional communications relating to orders, payments, delivery or account activity may continue where necessary.

 

8. Data Security

We take reasonable measures to protect information against unauthorised access, misuse, loss or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

 

9. Data Retention

Information may be retained for as long as reasonably necessary for:

• Order fulfilment

• Customer service

• Accounting

• Tax

• Legal compliance

• Dispute resolution

• Business records

• Fraud prevention

Retention periods may vary according to the nature of the information and applicable legal requirements.

 

10. User Requests

Subject to applicable law, individuals may contact us regarding their personal information, including requests relating to access, correction, withdrawal of consent or other applicable rights.

Requests should be sent to:

Email: uvaexports@uvajewels.com

We may need to verify the identity of the requester before processing certain requests.

​

11. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of third-party websites. Users should review the privacy policies of those websites separately.

 

12. Children's Privacy

Our website is not intentionally designed to collect personal information from children.

If we become aware that personal information has been collected from a child in circumstances where such collection is not permitted, appropriate steps may be taken in accordance with applicable law.

 

13. International Users

If you access our website or purchase products from outside India, your information may be processed in India and/or other jurisdictions through service providers involved in payment, logistics, technology or other business functions.

Applicable legal requirements will be considered in handling such information.

 

14. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our business, technology, services or applicable legal requirements.

The updated version will be published on this page with the revised effective date.

​

15. Grievance & Customer Support

For customer complaints or grievances, please contact:

UVA Gems & Jewels New Delhi,India

Email: uvaexports@uvajewels.com

Phone/WhatsApp: (+91)-9588046587

Where required by applicable law, the website should publish the prescribed grievance officer/contact information and applicable complaint-resolution mechanism.

​

​

​